Back to the complete issue
Wednesday, 15 December 2021

The doctor will now take your call

EXCLUSIVE- Jordanian telehealth platform Altibbi has launched a dial-a-doc hotline hotline in Egypt, the company said (pdf). The service is aimed at users who do not have access to a smartphone or an internet connection. The company says it is the first in Egypt to allow patients access to offline telehealth services in Egypt.

How it works: Dial the 1130 hotline and ask to be connected to an Egypt-based general practitioner or internal med specialist. Callers are charged EGP 5 per minute against their mobile phone credit or monthly bill. If necessary, doctors can refer patients to a specialist at the end of the consultation. Depending on fluctuations in demand, the number of Egypt-based doctors available to take calls varies from hundreds to thousands, the company told us.

If you’ve ever called a covid hotline, you may already have experience with Altibbi: The company launched two covid-19 hotlines through a PPP with the Supreme Council of Universities in May last year, fielding some 20k calls a day at the height of the pandemic. It is currently the sole operator of the 105 hotline’s “talk to a doctor” option, which helped it book more than 1 mn consultations in Egypt last year. The company hopes to increase this to 2 mn by the midpoint of next year.

Founded in 2011, Altibbi also provides online medical content in Arabic and text- and call-based telehealth services across seven Arab countries.

Enterprise is a daily publication of Enterprise Ventures LLC, an Egyptian limited liability company (commercial register 83594), and a subsidiary of Inktank Communications. Summaries are intended for guidance only and are provided on an as-is basis; kindly refer to the source article in its original language prior to undertaking any action. Neither Enterprise Ventures nor its staff assume any responsibility or liability for the accuracy of the information contained in this publication, whether in the form of summaries or analysis. © 2022 Enterprise Ventures LLC.

Enterprise is available without charge thanks to the generous support of HSBC Egypt (tax ID: 204-901-715), the leading corporate and retail lender in Egypt; EFG Hermes (tax ID: 200-178-385), the leading financial services corporation in frontier emerging markets; SODIC (tax ID: 212-168-002), a leading Egyptian real estate developer; SomaBay (tax ID: 204-903-300), our Red Sea holiday partner; Infinity (tax ID: 474-939-359), the ultimate way to power cities, industries, and homes directly from nature right here in Egypt; CIRA (tax ID: 200-069-608), the leading providers of K-12 and higher level education in Egypt; Orascom Construction (tax ID: 229-988-806), the leading construction and engineering company building infrastructure in Egypt and abroad; Moharram & Partners (tax ID: 616-112-459), the leading public policy and government affairs partner; Palm Hills Developments (tax ID: 432-737-014), a leading developer of commercial and residential properties; Mashreq (tax ID: 204-898-862), the MENA region’s leading homegrown personal and digital bank; Industrial Development Group (IDG) (tax ID:266-965-253), the leading builder of industrial parks in Egypt; Hassan Allam Properties (tax ID:  553-096-567), one of Egypt’s most prominent and leading builders; and Saleh, Barsoum & Abdel Aziz (tax ID: 220-002-827), the leading audit, tax and accounting firm in Egypt.