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Tuesday, 19 May 2020

Nearshore companies are increasingly outsourcing their business services to Egypt -report

Egypt is becoming an increasingly popular destination for nearshore companies to outsource their business services, according to a report published by ABSL. Egypt is the sole non-European country to be included in this year’s edition of the report, which notes that one of the key attractions in Egypt’s business services market is its sheer population size of 100 mn, coupled with the high level of education within the market. The report also gives us props for our low operating costs and the government supporting the sector with “investments in talent and infrastructure [as well as] incentives and support to foreign investors.”

No surprise here: Techies are driving the export-oriented service market to western Europe: Software development is the most popular type of service delivered by export-oriented business service centers, accounting for 62% of the services provided through these centers to western European countries, according to the report. IT helpdesk services in Egypt are also a popularly outsourced service among businesses based in the UK, while US-based businesses outsource a little less than a third of their customer service to business service centers in Egypt. Not so popular in outsourcing to Egypt among Asian countries: Supply chains and logistics.

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