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Monday, 1 April 2019

Egypt cracks top five favored locations for contact center outsourcing

Egypt cracks top-five in global contact center ranking: Egypt was ranked as the fourth most-favored destination to outsource contact centers, according to Ryan Strategic Advisory’s 2019 Front Office Omnibus Survey. The survey polls nearly 500 contact center decision makers in key markets such as the UK, Australia, France, and Germany to gauge the most preferred locations for offshore services. “Egypt has been on the rise for a few years, and this validates the country’s value proposition in contact center nearshore / offshore delivery. Despite many predictions of the BPO space coming to an abrupt end following the Arab Spring events of 2011, efforts on the part of the industry and [the Information Technology Industry Development Agency] to re-invent and aggressively promote Egyptian outsourcing are paying off.”

So, who’s ahead of us? The Philippines topped the ranking, followed by South Africa and Malaysia.

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