Are you really a good listener? The Harvard Business Review doesn’t think so. You know how to look like you’re a good listener — it’s been drilled into you since you entered the workforce, or maybe since that smarmy finance prof gave your class a lecture in the first week of your MBA. Don’t speak when the person you’re listening to is speaking. Make noises that suggest you’re paying attention (“Mmm-hmm”). Puke back a phrase they uttered. Voilà. Not so fast, write Jack Zenger and Joseph Folkman for HBR, who make a really compelling argument that a good listener isn’t a sponge, it’s someone who serves as a trampoline. Read: What Great Listeners Actually Do.