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Thursday, 11 February 2021

Can you think of an industry with worse customer service?

From the Annals (remove one “n” if you like) of Customer Service: If you’re a business. A courier, say. Entrusted to deliver someone’s credit card. And you’re days late. And you have a short number. Why would you never (ever) answer it? It makes us wonder:

Is there a sector in this country with worse service than the courier industry? From multinationals (global and Arab-world like) to local outfits, our experience has been uniformly horrible. A reliable exception: DHL, which has yet to disappoint. Could someone (anyone?) please “disrupt” this industry?

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