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Sunday, 4 September 2016

Samsung recalls Note 7 globally, but good luck returning one in Egypt

Samsung announces global recall of Note 7 on exploding battery fears… Even avowed iSheep like us had to admit that the Note 7 is a great piece of kit: Very nicely designed, TouchWiz is reasonably muted for a change, and the stylus didn’t get stuck if you jam it in backward, as was the case with its predecessor. But reports of at least 35 cases of violently exploding batteries prompted the company to announce a global recall (official statement) in a way that hasn’t left a good taste in the mouths of US officials. The images of the carnage are ugly — you don’t want this happening in your pocket.

…but you may have a tough time returning a device in Egypt: An Android Central reader in Egypt has posted a screenshot of what he says is a Facebook conversation he had with a Samsung Egypt customer service rep in which the latter says the recall has nothing to do with Samsung here. Why? Not because the Note 7 isn’t being retailed here (you can only reserve one at present, according to Samsung’s Egypt website). Instead, the rep says it’s because only devices made in China are affected. Except that, in point of fact, China is one of the only markets in which Samsung hasn’t recalled the Note 7, because batteries for models sold there are made by a different supplier.

Apropos nothing whatsoever: Apple’s fall event will take place on Wednesday, 7 September at about 8pm CLT. You’ll be able to watch a livestream of the event here. The latest leak from yesterday: Expect a waterproof iPhone 7 with a very-much improved camera, a super-fast processor and two new colors from which to choose (replacing our favourite, space grey). Oh, and they’re doing away with the audio jack in favour of some kind of wireless earbuds, but will provide Lightning-to-audio adaptor in the kit.

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